Shipping policy

Shipping & Delivery Policy

Thank you for shopping with Fashixmel . This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

Order Processing

  • Orders are processed within 1 business days after payment has been confirmed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays unless otherwise stated.

  • During periods of high order volume, processing times may be slightly longer. We will notify you if there is a significant delay.

Shipping Methods

We offer the following shipping options:

  • Standard Shipping: [Estimated delivery time]

  • Express Shipping: [Estimated delivery time]

  • Same-Day or Next-Day Delivery (where available)

Available shipping methods and costs will be displayed during checkout.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location

  • Selected shipping method

Any applicable shipping fees will be shown before you complete your purchase.

Delivery Times

Estimated delivery times begin after your order has been processed.

Please note that delivery times are estimates and may be affected by:

  • Weather conditions

  • Customs clearance (for international orders)

  • Courier delays

  • Public holidays or unforeseen events

We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message with tracking information (if available), allowing you to monitor your shipment.

International Shipping

We Do Not offer international shipping.

If international shipping is available:

  • Customers are responsible for any customs duties, import taxes, or other fees imposed by their country.

  • Delivery times may vary depending on customs processing.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 1 day of the expected delivery date.

  • Provide your order number and any relevant photos (for damaged items).

We will work with the shipping carrier to resolve the issue as quickly as possible.

Failed Delivery Attempts

If a delivery cannot be completed because:

  • The recipient is unavailable,

  • The address provided is incorrect, or

  • The package is refused,

the customer may be responsible for any additional shipping or redelivery charges.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Business Name: Fashix Mel
Email: lindamelanie25@gmail.com
Phone: 0712532801
Business Address: kikao shelves, suite 303, kimathi house, kimathis street