Refund & Return Policy

Thank you for shopping with Fashixmel. We want you to be satisfied with your purchase. If you are not completely happy, please review our refund and return policy below.

Returns

You may return eligible items within 3 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in the same condition as received.

• Be in its original packaging.

• Include any accessories, manuals, or promotional items that came with it.

• Be accompanied by proof of purchase (such as an order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned unless they are defective or required by applicable law:

• Gift cards
  

• Personalized or custom-made items
  

• Clearance or final sale items

• Opened health, hygiene, or personal care products

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 3 business days. Processing times may vary depending on your payment provider.

Original shipping charges are [not refundable], except where required by law.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us before sending your item back.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or the item is defective.

• We recommend using a trackable shipping service for returns of higher-value items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within  24hrs  of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

How to Start a Return

To request a return or refund, please contact us with:

• Your order number

• Your name

• The reason for the return

• Photos (if the item is damaged or defective)

Contact Information

Fashix mel
Lindamelanie25@gmail.com
0712532801
Kikao shelves, suite 303, kimathi street

Policy Updates

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated effective date.